In today’s fast-paced digital world, utility companies must keep up with the demands for faster, more efficient service delivery while ensuring a seamless customer experience. Codibyte's innovative self-service solutions for the utilities industry empower companies to streamline operations, reduce operational costs, and provide customers with convenient, 24/7 access to essential services.
Our self-service kiosks and digital solutions allow utility providers to meet their customers’ needs with ease, providing various functionalities such as bill payments, account management, and service requests without needing to visit a physical office or wait in long lines.
Customers can schedule appointments via the CEM Mobile app, Self-Service Kiosk, or your website.
They can select the required service, date, and time, with the option to modify their booking.
Customers receive an e-ticket instantly for a streamlined check-in process.
This system minimizes waiting and reduces crowding in service centers, saving valuable time for customers.
Walk-in customers can effortlessly collect their queue tickets as soon as they enter your facility through Codibyte’s smart ticketing kiosk.
Codibyte’s Queue Management System efficiently handles both pre-booked and on-site tickets, ensuring smooth service. The system also allows for prioritizing specific customer segments, such as VIPs, the elderly, and individuals with disabilities, for a more tailored experience.
Once customers check in, their information is immediately accessible to your staff, allowing for a personalized, warm welcome and ensuring each customer receives prompt and customized service.
Customers can use self-service kiosks to perform various tasks such as bill payments, updating account information, managing service requests, and submitting required documents. These kiosks provide 24/7 accessibility, reducing the need for in-person service center visits.
The CEM Mobile App allows customers to easily book appointments, pay bills, and manage their accounts on the go. This helps reduce waiting times, offers flexibility, and enhances overall customer satisfaction by providing a convenient, digital-first experience.
Yes, the smart queue management system can prioritize specific customer segments, such as VIPs, elderly individuals, or people with disabilities, to ensure they receive faster and more personalized service.
Integrating CEM with utilities management systems provides real-time data on customer interactions, optimizes staff allocation, and ensures a smooth flow of services. It enhances customer satisfaction by offering personalized service and reducing bottlenecks in customer care.
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